FAQs for using G Suite
Have a question about using Google Apps? We just might have the answer!


1. How is the paid version of gmail different from free gmail?

Paid Gmail features include: custom email (@yourcompany.com), unlimited group email addresses, 99.9% guaranteed uptime, twice the storage of personal Gmail, zero ads, 24/7 support, Google Apps Sync for Microsoft Outlook, and more.

2. Why should I pay for G Suite for work when Google offers similar product for free?

With Google Apps for Work, you'll receive a number of additional business-grade services not included in the free consumer product, including: professional email at your domain, additional storage across Gmail and Drive, 24/7 phone and email support, 99.9% guaranteed uptime, interoperability with Microsoft Outlook, enhanced security features, and full administration of all user accounts.

3. Can a user have multiple email addresses?

Yes. A user can have multiple email addresses by creating email aliases. You can add up to 30 email aliases for each user.

4. Can I migrate my existing mail to government G Suite?

Yes. Migration tools are available for importing your old emails from legacy environments such as Lotus Notes and Microsoft.

5. Will my data be scanned or used for advertising?

Unlike Google’s consumer offerings, which may show ads, we do not collect, scan or use your Google Apps data for advertising purposes and do not display ads in Google Apps for Work, Education, or Government core services. We use your data to provide the Google Apps services, and for system support, such as spam filtering, virus detection, spell-checking, capacity planning, traffic routing, and the ability to search for emails and files within an individual account.

6. How does Google prevent unauthorized access to my account?

Google has an outstanding track record of protecting user data. We protect this data from outside intrusions as well as insider threats. In addition, we tightly restrict and monitor any internal access to user data. The small set of employees with access is subject to rigorous authentication measures, detailed logging, and activity scanning to detect inappropriate access via log analysis.

7. What is a filter and how do I create one in Gmail?

Filters are used to automatically manage emails as you receive them.  You can define a set of criteria and then select the action you want Gmail to perform when you receive emails matching the defined criteria:

  1. Click the gear box located in the upper-right portion of your Gmail screen

  2. Select Settings

3. Select the Filters and Blocked Addresses tab

4. Select Create a New Filter

5. Enter the criteria desired for the filter

6. Click Create filter with this search in the bottom right

7. Mark the desired actions and click Create filter

Google Drive

1. What Is Google drive?

Google Drive is a product of Google apps that allows for real time collaboration through documents, spreadsheets, drawings, presentations, forms and drawings as well as a platform for file storage and sharing.

2. How much storage do I get with google drive?

Each user gets 30GB of storage shared across Gmail and Google Drive

3. What’s different about the paid version of google drive?

The paid version of Drive gives you access to additional storage (twice the storage of personal Gmail), sharing controls, and advanced reporting.

4.  What types of files can I upload to drive?

You can upload any type of file to Google Drive and convert certain types of files to a web-based Google document format: Docs, Sheets or Slides.

5. Is there a difference between Google Docs and Google Drive?

Technically, Google Docs refers to the text editor within Google Drive. Before Google Drive, the term Google Docs was used to refer to all of the online editors of Google type files (Documents, Spreadsheets, Drawings, Presentations). Google rebranded Google Docs as simply editors under Google Drive. The editors are now have different names (Docs, Sheets, Drawings, Slides).

6. How to I manually upload files to google drive?

  • On your computer, go to drive.google.com.

  • Open or create a folder.

  • To upload files and folders, drag them into the Google Drive folder.

7. Can I share documents I create in google drive with people outside of my domain?

Yes, this option has been enabled by your Google Apps administrator

8. Is Google Drive secure?

Google Drive encrypts data between your computer and the Google servers. When you upload files to Google Drive, they are stored in secure data centers. If your computer, phone, or tablet is lost or broken, you can still access your files from other devices. Your files are private unless you share them.

9. Can I access google drive offline?

Yes you can. In order access drive offline you have to enable the setting.

Google Docs

1.   I have downloaded offline drive when i tried to work on it some documents can’t be open      so is there any solution?

    For this we have offline docs.

  • Go to docs.google.com (or sheets.google.com or slides.google.com).

  • Click on the menu icon at left.

  • Select Settings.

  • Look for "Offline Sync" and click "Turn on."

2.   What can I do with Google Docs?

  • Easily format your documents.

  • Invite others by email to edit or view your documents.

  • Collaborate online in real time and chat with other collaborators.

  • View revision history

  • Publish documents online as webpages or to your blog.

  • Download documents to your desktop in  Word, OpenOffice, RTF, PDF, HTML or zip formats.

  • Email documents as attachments.

  • Upload and convert Word, OpenOffice, RTF, HTML, text (.txt), Open Office (.odt), and StarOffice Writer (.sxw) files (or create documents from scratch).

3.   Can I import and convert old documents to Docs?

  1. Go to Google Drive.

  2. Click New > File Upload and choose a text document from your computer. Supported files include .doc, .docx, .dot, .html, plain text (.txt), .odt, and .rtf.

  3. Right-click the file you want to convert and select Open with > Google Docs.

4.   Can I easily publish Google Docs to my website?

As the owner of a Google doc, you can publish it to the Web at any time. If you want to allow your collaborators to publish documents to your site, make sure the option labeled 'Editors will be allowed to add people and change the permissions' at the bottom of the 'Sharing settings' window is selected (or click Change to change it). Collaborators can then publish, invite others to edit or view the document, forward invitations to mailing lists, and see who else has viewing or editing permissions.

If the option 'Editors will be allowed to add people and change the permissions' isn't selected, collaborators won't see Publish as web page... in their sharing menu.

5.   How do I share Google Docs with my team?

  • Open a new docs

  • Click on the share button on right top

  • Enter the email id to whom you want to share

  • Give any one of the options i.e edit, comment, view as of required

6.  When i share the docs with multiple people i found some of my important points are     deleted, so is there any solution?

    Yes we do have

  • The google docs have a feature to see the revision history where we can see the changes made by the particular person at a particular time

  • We can also restore the particular points that has been changed

7.  Should we have to save every time when we edit in google docs?

  No we don’t have

  • There is a automatic saving feature in google docs

8.  Do we have to download dzongkha unicode to use dzongkha keyboard?

No we don’t have to download as there is already inbuilt dzongkha keyboard in Government Mail, for that we have to do few settings

  • My account

  • Language and input tools

  • Select input tools

  • Click to select language

  • Type dzongkha

  • Check the dzongkha button

  • Click save


1. Are there formulas and functions?

Yes there are functions and formulas same like in MS excel

2. Can we use Bhutanese currency Ngultrum in Google spreadsheet?

Yes we can, the steps are as follows:

  • Go to spreadsheet

  • Click format

  • Select numbers

  • Select more format, click more currencies

  • Select bhutanese ngultrum

  • Click apply

Google Slides

1. What kind of features does Google Slide provides?

You can draw charts and diagrams, insert objects and shapes, format text and images, enable animations and much more.

2. Can I convert other presentation into Slides?

Yes. You can convert many different files types into Google Slides format. The original file will remain intact.

3.  How does co-editing works?

Co-editing means that multiple people can work on the same slide at the same time. Sharing settings allows you to control who can view and edit a slide, and revision history enables you to revert to earlier versions. Also available in Google Docs and Sheets.

Google Calendar

1. Can I create Group Calendar?

Yes. You can create a calendar that's accessible to everyone in your organization. For  example, you might want a group calendar for events like team holidays and regular meetings. To create a calendar:

  • Sign in to your account and display your Google Calendar.
  • In the drop-down menu for My calendars, click Create new calendar.
  • Fill in the name of the calendar (for example, "HR Calendar"), and the calendar description, location, and time zone.
  • Check the box to Share this calendar with others and then check the option to share with everyone in your organization.
  • The calendar will appear on the left side under My calendars.

2. Does Google Calendar have event Reminder?
Yes. By default, Google Calendar displays a pop-up reminder 10 minutes before an event. You can change reminder times within Calendar's settings. You can also have SMS notification/Reminder.

3. What are the requirements for using Google Calendar?
Google Calendar is compatible with Chrome, Firefox, Internet Explorer, and Safari. The latest major releases of each of these browsers are supported, but there may be compatibility issues with older browser versions. Google apps support  excellently on Google Chrome.

4. Can I use Google Calendar on my Phone and iPad?
Yes, you can use Calendar from your phone and ipad.

For Phone:

  • Just Visit the Google Play store/App store and search for the official Google Calendar App

  • Download the app and install it.

  • Sign in with your Google Account.

  • Once you sign in, all your events will be synced with your phone

For iPad/iPhone:

You can also sync your Google Calendar account to a number of other calendar apps, including iCal. That means that you can manage your calendar and all your events from within iCal and see all of those changes in effect when you sign in to Google Calendar in your web browser.

To sync Google Calendar with iCal follow the instructions below:

  • Open the Settings app on your iOS device and navigate to Mail, Contacts, Calendars. Tap ‘Add Account’ and select Gmail.

  • Enter your Google account username and password.

  • Tap ‘Next’ and make sure that ‘Calendar’ is switched on on the next screen.

5. Can anyone else see my events in my Calendar?
No, until and unless you share your calendar with others they can’t see it. When you share your calendar you can choose the permission settings as “See all events details” for the person to see your events. There are other permission settings where a person may be allowed to make changes to your events, which is a useful feature for delegating managing schedule to a PA of the head of an organization.

6. How secure is my data in Google Calendar?
Google stores all of your Google Calendar data encrypted, meaning that it’s safe from any unwelcome eyes. In addition to this encryption, you retain full ownership of your data. That means you aren't just signing everything away to Google by using their service.

7. I have created the new Calendar and have shared to multiple users. We created the event and somebody deleted that event. So is there any way to get back that event?
When you delete an event you created or have edit access to, it stays in that calendar's trash for 30 days. When you go to the trash, you can restore events, or delete them forever.

Note: Anyone who has "Make changes to events" or "Make changes AND manage sharing" permission for the calendar can see and move events in the trash.

  On your computer, open Google Calendar.

           On the left side of the page, find the My calendars list.

  • To the right of your calendar's name (not "My Calendars"), click the dropdown menu > View Trash. You'll see the events that were deleted from this calendar.

  • Check the box to the left of any events you want to move.

  • Click Delete forever or Restore selected events.

  • To delete all the events in your trash, click Empty trash now.